Return Policy – Sstyle Boutique - SeneStyle by SeneGence
Accessories
Welcome to the return policy page of Tulsa Massage Supply's Sstyle Boutique - SeneStyle by SeneGence. We understand that occasionally you may need to return a product purchased from our eCommerce website. We strive to provide the best customer service and ensure a smooth return process for your convenience.
Our Commitment to Customer Satisfaction
At Tulsa Massage Supply, we value your satisfaction above all else. If you are not completely satisfied with your purchase, we are here to help. Our return policy is designed to provide you with a hassle-free experience and ensure that you are fully satisfied with your shopping experience.
Returns and Exchanges
We accept returns and exchanges within 30 days from the date of purchase. Items must be unused, in their original packaging, and in resellable condition. To initiate a return or exchange, please follow the guidelines below:
Step 1: Contact Our Customer Service
Prior to returning or exchanging a product, please contact our customer service team. They will guide you through the process and provide you with a return authorization number (RMA) if necessary. This step is crucial to ensure a smooth return process and avoid any delays or complications.
Step 2: Prepare Your Return Package
Once you have obtained your RMA number, carefully package the item(s) you wish to return. We recommend using the original packaging if available. Please include a copy of your original invoice or order confirmation within the package, along with a note stating the reason for the return or exchange.
Step 3: Ship Your Return Package
When shipping your return package, we recommend using a traceable shipping method with insurance coverage. This will allow you to track the package and ensure its safe arrival to our facility. You are responsible for the return shipping costs, unless the return is due to an error on our part.
Step 4: Processing and Refunds
Once your return package is received and inspected, we will process your refund or exchange. If everything is in order, your refund will be processed within 5-7 business days. Please note that shipping charges are non-refundable, unless the return is due to an error on our part. Refunds will be issued to the original payment method used during the purchase.
Additional Return Information
- Returns of digital products, such as e-books or software downloads, are non-refundable.
- All returns are subject to final approval based on the condition of the returned item(s).
- Items purchased through third-party retailers must be returned directly to the respective retailer, following their return policy.
- If you received a damaged or defective item, please reach out to us within 48 hours of receiving the product to initiate a return or exchange.
- Gift cards and promotional items are not eligible for returns unless otherwise stated.
- We reserve the right to refuse any return or exchange that does not comply with our return policy.
Contact Us
If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our dedicated customer service team. We are here to assist you and provide you with the best shopping experience possible.
Thank you for choosing Tulsa Massage Supply's Sstyle Boutique - SeneStyle by SeneGence. We appreciate your business and look forward to serving you again in the future.
